I. PRE-PURCHASE QUESTIONS

1. Quality of your items

• Our designer items are high-quality replicas, looks exactly the same as the authentic ones, made of good material, and we also pay attention to every detail
• We have experience of working directly with high-quality factories in China, which are great sources of the supplier. That's why we can offer almost every designer piece at a reasonable price

 

https://www.pursefits.com/pages/contact-us

 

2. I am looking for an item that is not listed on your site, can you provide it?

Our main products are handbags, bags, and wallets. We also do shoes, belts, cap, sunglasses, and glasses frames...

If you are looking for an item we don't list on our site. Please send us an email with the pictures and names of the bags. The more details are given, the easier and quicker to locate the handbag in the factory.

Our business email: emma.pursefits@gmail.com

 

3. How long will it take to ship my order?

Your order will be processed in 6-8 business days. Then it will be shipped out from our warehouse in China. The shipping times will depend on your location, would be around 20-25 days

COVID-19 update: The shipping time might be delayed due to covid-19, it could take up to a month to arrive, but don't worry, it will definitely arrive

 

4. Can I return my item(s)?

Yes, of course! If you are not satisfied with our items, you can return it to our warehouse in Vietnam. Please read the Refund & Return Policy

For the shoes and belt, you must provide us an exact number of your measurement (foot length and waist circumference) cause we need to customize it. Therefore, shoes cannot be returned with the reason of wrong size

 

5. Payment

What type of payments do you accept?

We accept Visa, Mastercard as well as Paypal.

When will my card be charged?

Just after your order has been successfully placed.

 

6. How secure is my personal information

We adhere to the highest industry standards to protect your personal information when you checkout and purchase.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

 

7. How to take care of your designer bag, so it lasts forever

Check out our full list of care tips here.

 

II. POST-PURCHASE QUESTIONS

1. I haven't received any information about my order yet?

- You will receive a confirmation email right after placing an order. Please check your spam email to make sure you received that confirmation. If not, the email you provided us might be wrong, please email us to edit your email address

- If you did receive a confirmation email about the order, your order's in processing, which normally takes 4-7 business days. More-than-2-item orders will take a bit longer to process. Our system will automatically update the tracking number when it's available

 

2. My tracking number isn't working

Tracking numbers can take 2-3 days (or more) to appear in the shipping carrier's system. After that time, if your tracking number still doesn't work, please contact us at this page https://www.pursefits.com/pages/contact-us

 

3. It's been a long time since my tracking number hasn't shown any updates

- It's normal. Actually, your order's still in normal delivery within the carrier system, but USPS tracking doesn't show every small single step. That's why it looks like a standstill for a long time

- Sometimes the carrier system is overloaded and there might be a delay in updating delivery status, which could be later than the real-time status

- There're also some out-of-control cases causing the delay in shipping time. For example government controls, custom clearance, pandemic, natural disaster, or accident... We will update about those cases when getting a notification from the courier

Anyways, when the tracking number appears on the carrier system, it will definitely arrive at your address. No worries

 

4. How can I return the item(s)?

Please contact us via email emma.pursefits@gmail.com to get full instructions